Privacy Policy

Effective Date: June 29, 2026

1. Introduction

CN Appliance Repair Inc ("we," "our," or "us") is committed to protecting your privacy. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). It outlines how we collect, use, and disclose your personal information during our appliance repair operations.

2. Information We Collect

We only collect personal information necessary to schedule, perform, bill for services, and manage customer feedback. This includes:

• Contact Information: Name, phone number, email address, and home or service address.
• Appliance Details: Brand, model number, serial number, and appliance history.
• Payment Details: Credit card or banking information processed securely through our payment processors.
• Service Notes: Customer feedback, technician service notes, and photos of appliances taken for repair documentation.
• Review Data: Your name, user handle, rating, and public comments if you choose to leave a review.

3. How We Use Your Information

We identify why we need your data before or during collection. We use your information to:

• Book, schedule, and confirm your repair appointments.
• Send technicians to your home to perform requested services.
• Process payments, issue invoices, and manage warranties.
• Send invitations via email or text message requesting your feedback on platforms like Google and HomeStars.
• Respond publicly to reviews left on these platforms. [1]

4. Consent

By booking a service with CN Appliance Repair Inc, you consent to the collection, use, and disclosure of your personal information as described in this policy. You can withdraw your consent at any time by contacting us, though this may prevent us from completing your service or warranty work.

5. Third-Party Review Platforms

To help us improve our service, we provide links or invitations to third-party review platforms, specifically Google and HomeStars. [2, 3]

• Leaving a review is entirely voluntary.
• These platforms operate independently and have their own privacy policies.
• Any information you post publicly on Google or HomeStars is subject to their terms. We are not responsible for how these third parties handle your data. [4]

6. Disclosure and Retention

We do not sell, trade, or rent your personal information. We only share your data with:

• Subcontracted technicians or parts suppliers directly involved in completing your repair.
• Manufacturer warranty providers, if your repair is covered under a manufacturer warranty.
• Trusted third-party tools, such as dispatch software, review invitation tools, and payment processors.
• Law enforcement or regulatory bodies, if required by Canadian law.

We retain your information only as long as necessary to fulfill the repair service, manage active warranties, or meet legal tax and accounting rules.

7. Safeguards

We protect your data using physical locks, secure digital dispatch software, and strict employee access controls. Our on-site technicians handle your home address and contact details securely via protected mobile devices.

8. Your Rights

Under PIPEDA, you have the right to access and correct the personal information we hold about you. To update your contact details or request a copy of your service history file, please contact our Privacy Officer.

9. Contact Us

For questions, access requests, or privacy concerns, please contact our designated Privacy Officer:

CN Appliance Repair Inc Privacy Officer
Email: [email protected]
Phone: 647-479-9711